Guest Services Executives | Dubai | Iconic Luxury Hotels Brand

Posted 2 weeks ago
Dubai | AED 2100 - 4500 + Excellent Package
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Job Description

Guest Services Executives | Dubai | Iconic Luxury Hotels Brand

We are currently seeking enthusiastic and experienced GUEST SERVICES EXECUTIVES to join the Front Office, Concierge, and Guest Relations teams. As a Guest Services Executive at one of the most iconic hotel brands in the UAE, you will play a pivotal role in creating memorable experiences for our guests, exceeding their expectations, and upholding the standards of our esteemed brand.

 Key Responsibilities

 Front Office

  • Greet guests upon arrival and provide a warm welcome to the hotel.
  • Handle guest check-in and check-out procedures efficiently and accurately.
  • Assist guests with inquiries, reservations, and special requests.
  • Process payments and maintain accurate records of guest transactions.
  • Ensure the smooth operation of the front desk and lobby area at all times.

Concierge

  • Provide personalized recommendations and assistance to guests regarding local attractions, restaurants, and activities.
  • Arrange transportation, tours, and restaurant reservations for guests as requested.
  • Handle luggage storage and delivery services with care and attention to detail.
  • Maintain up-to-date knowledge of events and services in the surrounding area.
  • Anticipate guests’ needs and provide proactive assistance to enhance their stay.

Guest Relations

  • Build strong relationships with guests and address any concerns or feedback in a professional and timely manner.
  • Coordinate special requests and arrangements to ensure a memorable and personalized experience for guests.
  • Conduct guest satisfaction surveys and follow up with guests to ensure their needs are met.
  • Assist in resolving any issues or disputes to the satisfaction of the guest and the hotel.
  • Act as a brand ambassador, representing the values and ethos of the hotel to guests at all times.
Requirements
  • Minimum of 2-3 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel setting.
  • Diploma or degree in Hospitality Management or related field is preferred.
  • Excellent communication and interpersonal skills, with a passion for providing exceptional guest service.
  • Strong organizational abilities and attention to detail, with the ability to multitask in a fast-paced environment.
  • Proficiency in MS Office applications and hotel management software.
  • Fluent in English; additional language skills are advantageous.
  • Flexible schedule, including evenings, weekends, and holidays, as required.
Benefits:
  • Basic salary AED 2100 – 4500 (depending on experience and assigned duties)
  • Service charge
  • Accommodation with excellent perks
  • All meals
  • Transport to and from work
  • Health insurance coverage
  • Annual paid leave
  • Annual flights
  • Visa and joining flight
  • Excellent career advancement programs

To apply for Guest Services Executives | Dubai | Iconic Luxury Hotels Brand, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.

We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.

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