Overview

Hostess | Bahrain – Manama | Upmarket Parisian Brasserie

We are looking for HOSTESS to join the team of a very popular, French style brasserie located in Manama, Bahrain.

This brasserie brand is a part of rapidly expanding, upmarket hospitality group with various restaurant brands in Bahrain and Saudi Arabia.

Job Summary of Hostess:

  • This role entails working closely with the most important part of our business: the Guests – Giving them fantastic customer care and making them feel good by way of projecting an efficient, friendly nature.
  • It is essential that incumbents are courteous, well groomed, reliable, honest, and hardworking and possesses complete product knowledge.
  • The incumbent is the first person that guests meet upon entering the restaurant. You must greet all guests politely and provide outstanding guest service to ensure guest satisfaction and loyalty.
  • Assists the team in providing a brand we can be truly proud of.

Specific Job Responsibilities are, but not limited to, the following:

  • Performs all duties in accordance with the Business Unit’s Standard Operating Policies and Procedures.
  • Assists the RM and ARM in maintaining the standards of cleanliness or problems in the surroundings, (e.g. floor cleanliness, messy tables/service stations. Reports any problems to Managers.  Ensures any issues are resolved.
  • Assists the Managers in efficiently managing the restaurant in accordance with the Business Unit’s Standard Operating Policies and Procedures with the objective of achieving maximum guest satisfaction.
  • Adheres to Duty Rota, reporting to work on time and properly attired – well groomed, according to the Standard Operating Procedures.
  • Ensures the proper set-up, and cleanliness of the Front Display Counter, sidewalk, and entrance.
  • Answers telephone calls speedily, in a polite and professional manner. Assisting the caller to ensure complete guest satisfaction.
  • Welcomes guests in a warm and friendly manger and escorts them to their tables. Allows guests to change tables, where possible, and re-seats them.  Gives menus to guests.
  • Coordinates with the serving staff when assigning tables to guests.
  • During busy periods, maintain a Guest Waiting List and assign tables as quickly as possible.
  • Assists the Restaurant Manager and Assistant Restaurant Manager in implementing special promotions and events.
  • Continuously assists the operations by helping the  Service/Waiting staff as required
  • Compiles and reports any guest complaints and, with the help of the Captain/Supervisor, ensure all issues are resolved to the guests’ satisfaction.
  • Listens to our customers, it’s the first step to providing a great experience and we love how passionate our customers are about our brand.
  • Provides a great experience for our guests by providing exemplary guest service.
  • Possesses excellent product knowledge to answer our guests’ enquiries and to resolve any issues.
  • Supervises table reservations and effectively controls the flow of guests in the restaurant to ensure maximum turnover and profitability.
  • Maintains a high standard of personal grooming and demeanor (body language, facial expressions).
  • Ensures complete understanding of the operations and Brand philosophy for restaurant and conveys same to guests.
  • Notifies Managers of any special guests’ requests.
  • Full awareness of the Company’s Fire Safety Procedures and Health and Safety regulations.
  • Ability to switch roles quickly, by serving guests respectfully, swiftly and effectively and moving to complete other tasks.
  • Any other tasks as assigned by the restaurant Manager.

Experience and Skills required:

  • Good general education
  • Hotel or Catering qualifications will be an advantage
  • At least 2 years’ experience in similar position
  • Food and service knowledge – service sequence
  • Excellent communication in English
  • Self-motivated and detail orientated
  • Organized personality and able to work unsupervised
  • Good time management skills

Start: ASAP, subject to visa process

Salary package:

  • Basic salary is negotiable, based on experience and skills
  • Additional benefits will be discussed during the interviews

To apply for Hostess | Bahrain – Manama | Parisian Brasserie, please send your CV in WORD document with full length photo and contactable references.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

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