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·        Cleaning and maintaining rooms this involves removing trash, dirty linens and room service items , making bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning bathrooms, vacuuming the carpet, linen rooms and cupboards according to set standards and procedures.

·        Cleans guest hallways and stations in assigned areas to the standard laid down in the service standard manual.

·        Cleans, stock and set up store rooms and linen room pantries to the standard lay down in the service standard manual.

·        Update and record all vacant clean rooms and occupied clean rooms in the system by room phone.

·        Inspect all facilities, furniture and fixtures and report any loos, theft, damaged or strange behavior/incidents to the floor supervisor action and follow up

·        Clean all back of house areas and toilets, lockers, and offices asper standard set by the hotel

·        Clean assigned area or outlet thoroughly, making the necessary arrangement, replenishing linen and guest supplies in specific areas.

·        Follow make up signs, respect do not disturb signs and acknowledge all guest’s preferences such as extra water, towels, bathroom amenities and respect guest privacy.

·        Deliver guest requests and set up furniture items in guest rooms as requested, remove items from hallways and transport to service areas.

·        Clean corridors and floor public areas around guest rooms, Dust, polish and remove marks from walls and maintain cleanliness of equipment and Pantries.

·        Provide the turn down service to assigned guest room according to standards established by the hotel, it involves turning down the bed, Replenishing guest room and bath supplies and cleaning the bathroom if necessary.

·        Attends the guest’s requests and queries courteously and provides excellent guest service promptly in the course of duty and handle any guest complaints or problems promptly and to ensure that all resolved /unresolved incidents are reported to the supervisor.

·        Clean and stores all the equipment in proper place and keep pantries well arranged

·        Reports and follow up on any maintenance issues such as broken appliances immediately

·        Reports of lost and found items following the procedures and techniques for example valued items such Gold watches, laptops, phones to be reported  immediately to floor in charge and large amounts of money to call security.

·        Re stores trolleys and Pantries for the next day and takes accurate room status reports at the end of the shift.