About Me
🔹 Retail & Operations Leader | Multi-Site Management | Field Execution | People Development | Growth Strategy
With 15+ years of experience across leading brands such as Rentoza, Smollan, The Effectiveness Company, The Foschini Group, Ackermans, and McDonald’s, I bring a proven track record of driving operational excellence, team performance, and scalable growth across dynamic retail and service environments.
At Rentoza, I built the retail operations division from the ground up—implementing SOPs, creating performance structures, and elevating customer experience across multiple locations.
As Regional Manager at Smollan, I led field operations for Telkom, managing over 250 stores nationwide, enhancing compliance and coaching field teams to exceed execution targets.
With The Effectiveness Company, I directed field marketing and merchandising programs for Telkom, focusing on brand consistency and impactful customer engagement at retail level.
At The Foschini Group and Ackermans, I sharpened my leadership and store management capabilities—consistently driving sales, mentoring teams, and delivering excellent in-store experiences.
My journey began at McDonald’s, where I developed a solid foundation in frontline operations, people management, and customer service excellence—principles I still apply today in managing high-performing, customer-centric teams.
I combine a strategic mindset with hands-on leadership to drive results in retail, field services, and customer-facing operations. Let’s connect and explore how we can collaborate to shape the future of retail and operational excellence.
