Reza Shahgholi

Results-driven and customer-focused operations manager with a successful track record in the luxury hotel, resort, and hospitality industry. Streamlining and optimizing complex operations, leading and mentoring diverse teams. Offering 14 years of experience overseeing all aspects of hotel operations, including guest services, front desk, housekeeping, food and beverage, event management, revenue management, and customer success management.
Proven expertise in consistently achieving a customer satisfaction rating of 95%, fostering long-term relationships with guests, and driving revenue growth through customer-centric success initiatives. Adept at identifying customer needs, resolving issues, and ensuring exceptional levels of satisfaction and loyalty. Demonstrated success in leading cross-functional projects, liaising with stakeholders, and ensuring seamless operations. Exceptional multitasker with excellent communication and interpersonal abilities. Tech-savvy and committed to exceeding organizational goals.
Prioritizing ongoing professional development, actively seeking opportunities to stay updated on industry trends and best practices through workshops, seminars, and conferences related to customer success, operations management, and training and development. This commitment to continuous learning enables implementation of innovative strategies, driving business growth and enhancing customer satisfaction.
Strong leadership abilities complemented by a passion for inspiring and motivating teams to deliver personalized and memorable experiences. Fostering a positive and collaborative work environment where team members are empowered to excel and provide exceptional service.
Committed to maintaining the highest standards of service excellence, consistently striving to exceed customer expectations. Seeking a challenging role to leverage skills and experience as an operations manager, along with expertise in training and development, to contribute to the success of a prestigious hotel or hospitality organization.