About Me
Results-driven Customer Service and Remote Support Professional with experience supporting international customers in high-volume, work-from-home environments. Proven ability to manage customer inquiries across phone, email, and chat using CRM and ticketing systems while consistently meeting KPIs including CSAT, QA, AHT, and adherence. Skilled in issue resolution, case management, escalation handling, and quality assurance, with a proactive, ownership-driven approach that contributes to team efficiency and customer satisfaction.
