Guest Relations Supervisor | Qatar | Luxury Hotel

Guest Relations Supervisor | Qatar | Luxury Hotel

A prestigious luxury hotel in Qatar is seeking a warm, professional, and service-oriented GUEST RELATIONS SUPERVISOR to oversee guest satisfaction and ensure exceptional service standards. This is a fantastic opportunity to join an internationally renowned hotel brand known for excellence and five-star experiences.

Key Responsibilities

• Supervise daily operations of the Guest Relations team, ensuring a seamless guest journey
• Welcome VIP and repeat guests, ensuring personalized attention and service
• Handle guest requests, preferences, and concerns promptly and professionally
• Train, guide, and support Guest Relations Officers and Front Office staff
• Coordinate with all hotel departments to ensure smooth communication and guest satisfaction
• Monitor guest feedback across platforms and assist in implementing service improvements
• Prepare reports on guest feedback, complaints, and special requests
• Uphold brand standards and ensure all team members deliver consistent, luxury-level hospitality

Requirements

• Previous experience as a Guest Relations Supervisor or similar role in a luxury hotel (essential)
• Excellent communication and interpersonal skills
• Strong leadership and team coordination abilities
• High attention to detail with a passion for guest service
• Fluent in English; Arabic or other language skills are a plus
• Well-groomed, professional appearance and demeanor
• Flexible to work shifts, weekends, and holidays

Salary package

• Basic salary QAR 3500
• Food
• Accommodation
• Transport
• Medical
• Visa and flights

To apply for Guest Relations Supervisor | Qatar | Luxury Hotel, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.

We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.

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