Job Description
Guest Relations Supervisor | Qatar | Luxury Hotel
A prestigious luxury hotel in Qatar is seeking a warm, professional, and service-oriented GUEST RELATIONS SUPERVISOR to oversee guest satisfaction and ensure exceptional service standards. This is a fantastic opportunity to join an internationally renowned hotel brand known for excellence and five-star experiences.
Key Responsibilities
- Supervise daily operations of the Guest Relations team, ensuring a seamless guest journey
- Welcome VIP and repeat guests, ensuring personalized attention and service
- Handle guest requests, preferences, and concerns promptly and professionally
- Train, guide, and support Guest Relations Officers and Front Office staff
- Coordinate with all hotel departments to ensure smooth communication and guest satisfaction
- Monitor guest feedback across platforms and assist in implementing service improvements
- Prepare reports on guest feedback, complaints, and special requests
- Uphold brand standards and ensure all team members deliver consistent, luxury-level hospitality
Requirements
- Previous experience as a Guest Relations Supervisor or similar role in a luxury hotel (essential)
- Excellent communication and interpersonal skills
- Strong leadership and team coordination abilities
- High attention to detail with a passion for guest service
- Fluent in English; Arabic or other language skills are a plus
- Well-groomed, professional appearance and demeanor
- Flexible to work shifts, weekends, and holidays
Salary package
- Basic salary QAR 3500
- Food
- Accommodation
- Transport
- Medical
- Visa and flights
To apply for Guest Relations Supervisor | Qatar | Luxury Hotel, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.
We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.
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