Assistant GM | Tanzania | Luxury Lodge

Assistant GM | Tanzania | Luxury Lodge

We are looking for an experienced ASSISTANT GM to join the team of this luxury lodge located in Ngorongoro Crater in Tanzania.

Key Responsibilities for Assistant General Manager:

• Relationship building – Assist General Manager with staff, guests, Governmental entities, the community, the Industry (Agents and other Lodges).
• Development – Assist General Manager working with the Africa Foundation in Community Development, proactive Wildlife Conservation in the NCAA and the people within the organization.
• Business Efficiencies – Assist General Manager with cost control, local procedure, and quality of product.
• HC construction – Assisting General Manager maintaining and enhancing – understanding and adherence.
• Product development on guest experience – Assisting General Manager on Lodge, food, game experience, all guest touch points
• Engaging – Assisting General Manager with the people, the culture, the work style, the expectation
• Regular assessment – Assisting General Manager with functionality, efficiency and strength of all operational equipment, vehicles, generators, and buildings.
• Regular engagement – Assisting General Manager with the Union Chair and personnel

Duties:

• This position includes being able to cover all requirements of the General Managers when they are on leave. Be the direct line manager and support to the hospitality manager and his departments.
• Overall responsibility for the effective Management and running of the Lodge. To ensure the Lodge and brand are taken to the next level of service standards.
• Overall responsibility for budget creation and Management. CAPX structuring and planning responsibility.
• Overall Day to Day Management of the main Lodge, Camps and all the back of house departments.
• Daily meeting with Operations Manager, Hospitality Manager, Camp Managers, and the Heads of Department to discuss daily plan, including guest arrivals, departures, maintenance, food, special requests, allergies and dietary requirements, guest delights of the day etc.
• Create strategy for guest delight, staff welfare, health and safety and training. Ensure the plan is implemented and managed throughout the year.
• Create Annual and monthly training plan for all departments and structure external training and exchanges with other Lodges where possible.
• Create and maintain skills development plan.
• Overall responsibility of all human resources in the Lodge, ensuring all labour relations, leave and medical funds are managed correctly.
• Work with Executive Chef to ensure menu and food are aligned to Lodge quality standards, and food budgets are being met and monitored.
• Structure and Equipment – Assessing, planning, budgeting and repair of all building and equipment.
• Work directly with all head of departments, Camp Managers and Operations and Hospitality Manager to ensure the Lodge and service standards are maintained at all times, ensure costs and budgets are managed and not exceeded.
• Monitoring and coaching HODs and junior Managers.
• Hosting all Agents, Media and VIP groups.
• Manage uniform issues and orders for all general staff and ensure all staff are always wearing correct uniform.
• Attend management meetings.
• Participate in driving Community development projects.
• Assist the General Manager in conducting performance appraisals for lodge staff.
• Ensure all staff files are up to date for the lodge.

Experience and skills:

• At least 10 years Management experience in a 5-star operation – NON NEGOTIABLE
• Bachelor’s degree in hospitality or Hotel Management or related Field
• Strong Financial capabilities
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and ability to provide that experience.
• Aware, evolved compassionate, respectful, good communication and strong leader.
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests’ needs.
• Strong and confident interpersonal skills and communication with staff and guests.
• Attention to details.
• Diligent and self-motivated to meet deadline.
• Willingness/ability to share information and teach and inspire others.
• Computer and Financial skills
• F & B knowledge will be given priority.

Start: ASAP, subject to work permit

Salary Package will be discussed with shortlisted candidates.

To apply for Assistant GM | Tanzania | Luxury Lodge, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.

We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.

Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job! www.recruitforafrica.com