Job Description
Receptionist | KZN Heritage Lodge
Join a renowned heritage lodge in KwaZulu-Natal as a RECEPTIONIST. Deliver exceptional guest service in a unique live-in hospitality role.
Location: KwaZulu-Natal, South Africa
Salary: From R9,000 per month, negotiable depending on experience
Position Type: Permanent, Live-In
Start Date: Immediate
About the Opportunity
An exciting opportunity is available for a highly presentable, professional, and ambitious Receptionist to join one of South Africa’s most celebrated heritage lodges. Nestled in the heart of KwaZulu-Natal and overlooking the Buffalo River, this unique destination is internationally recognised for its immersive battlefield tours of Isandlwana and Rorke’s Drift, offering guests an unforgettable historical and hospitality experience.
The Role of Receptionist
We are seeking a motivated and versatile hospitality professional who will be primarily responsible for reception and front desk operations while also assisting the Manager and providing support across various departments as needed.
This position is ideally suited to someone who enjoys working with people, takes pride in delivering outstanding customer service, and thrives in a hands-on hospitality environment. The successful candidate will play a key role in ensuring that every guest receives attentive, professional, and friendly service throughout their stay.
As the first point of contact for visitors, you will represent the lodge and contribute significantly to maintaining its reputation for excellence. You must demonstrate strong organisational abilities, excellent communication skills, and the confidence to manage a variety of responsibilities in a dynamic environment.
Receptionist Key Responsibilities
- Welcoming guests and managing all front desk activities
- Handling guest enquiries, bookings, and requests professionally
- Delivering exceptional guest relations and customer service
- Assisting with administrative and reception duties
- Supporting the Manager with operational requirements
- Assisting in various departments when required
- Coordinating reservations and managing booking systems
- Monitoring stock levels and assisting with stock control procedures
- Supporting housekeeping operations to maintain high standards
- Assisting with kitchen and hospitality-related administration
- Helping to supervise and coordinate staff when necessary
- Ensuring a seamless guest experience from arrival to departure
Requirements
To be considered for this position, candidates should possess the following:
- Previous experience within a lodge, guest house, hotel, or hospitality environment
- Strong organisational and management skills
- Excellent guest relations and front desk experience
- Knowledge of general lodge operations
- Experience in staff management and team coordination
- Understanding of kitchen operations and hospitality service standards
- Experience with reservations and booking management
- Knowledge of SEMPER reservations software will be advantageous
- Experience with stock control procedures
- Housekeeping management experience will be beneficial
- Excellent communication and interpersonal skills
- Professional appearance and presentation
- Ability to multitask and work across different departments
- Strong problem-solving abilities and attention to detail
Essential Requirements
- 100% fluency in English, both written and spoken
- Valid driver’s licence
- Ability to live and work in a remote hospitality environment
- A genuine passion for looking after guests and creating memorable experiences
While not essential, owning a vehicle would be advantageous, particularly for travel during leave periods, as public transport options in the area are extremely limited.
Benefits
This is a live-in position that offers:
- En-suite accommodation
- All meals provided
- Laundry services included
- Opportunity to work at a renowned heritage tourism destination
- Exposure to international guests and unique cultural experiences
How to Apply
To apply for Receptionist | KZN Heritage Lodge, please send your updated CV with a recent photo.
All references will be verified, and background checks may be conducted.
Only candidates who meet the requirements and submit complete applications will be contacted.
